Question 1

What are the shipping options?

Accepted Answer

We usually ship USPS and will ship in 5-7 business days.  If you need an order shipped sooner, please email becky@peacefulgrinstudios.com to notify of the need - we'll respond promptly.

Question 2

What do I do if I received a defective order?

Accepted Answer

Please notify us immediately so we can determine the best course of action to fix the order.  Email becky@peacefulgrinstudios.com

Question 3

How do I contact your company if my question isn’t answered here?

Accepted Answer

The best way to contact us is through our email - becky@peacefulgrinstudios.com

Question 4

Do you do custom orders?

Accepted Answer

Yes, but the lead time might be 2-3 weeks depending on the size of the order.  Please email us with your needs and we'll respond promptly as to whether or not we can accommodate them - becky@peacefulgrinstudios.com

Question 5

What are the measurements for the different sizes of paper?

Accepted Answer

The measurements for hand made paper can vary from maker to maker so always be sure to check sizes, especially if working on a special project.  Also, the deckled edge can cause some small variation in the measurements.   Paper Sizes (for current inventory)   8" x 10" A9 - 5 1/4" x 8 1/4" A6 - 4 3/8" x 6" 4" x 4" A2 - 4' x 5 3/8" A2 Folded Notecard - 4 1/8" x 5 1/4" A2 Envelope - 4 7/8" x 5 3/4"

Question 6

Can I return my purchase?

Accepted Answer

Contact us within 14 days of delivery Ship items back within 21 days of delivery ​ Conditions of return - buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. ​ Unfortunately, custom or personalized orders items can't be returned ​ Please contact becky@peacefulgrinstudios.com with any additional questions or concerns

Question 7

Can I cancel my order?

Accepted Answer

Request a cancellation within 24 hours of purchase.

Peaceful Grin Studios

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