Frequently Asked Questions
What are the shipping options?
We usually ship USPS and will ship in 5-7 business days. If you need an order shipped sooner, please email firstname.lastname@example.org to notify of the need - we'll respond promptly.
What do I do if I received a defective order?
Please notify us immediately so we can determine the best course of action to fix the order. Email email@example.com
How do I contact your company if my question isn’t answered here?
The best way to contact us is through our email - firstname.lastname@example.org
Do you do custom orders?
Yes, but the lead time might be 2-3 weeks depending on the size of the order. Please email us with your needs and we'll respond promptly as to whether or not we can accommodate them - email@example.com
What are the measurements for the different sizes of paper?
The measurements for hand made paper can vary from maker to maker so always be sure to check sizes, especially if working on a special project. Also, the deckled edge can cause some small variation in the measurements.
Can I return my purchase?
Can I cancel my order?
Request a cancellation within 24 hours of purchase.