Frequently Asked Questions

What are the shipping options?

We usually ship USPS and will ship in 5-7 business days. If you need an order shipped sooner, please email to notify of the need - we'll respond promptly.

What do I do if I received a defective order?

Please notify us immediately so we can determine the best course of action to fix the order. Email

How do I contact your company if my question isn’t answered here?

The best way to contact us is through our email -

Do you do custom orders?

Yes, but the lead time might be 2-3 weeks depending on the size of the order. Please email us with your needs and we'll respond promptly as to whether or not we can accommodate them -

What are the measurements for the different sizes of paper?

The measurements for hand made paper can vary from maker to maker so always be sure to check sizes, especially if working on a special project. Also, the deckled edge can cause some small variation in the measurements. Paper Sizes (for current inventory) 8" x 10" A9 - 5 1/4" x 8 1/4" A6 - 4 3/8" x 6" 4" x 4" A2 - 4' x 5 3/8" A2 Folded Notecard - 4 1/8" x 5 1/4" A2 Envelope - 4 7/8" x 5 3/4"

Can I return my purchase?

Contact us within 14 days of delivery Ship items back within 21 days of delivery Conditions of return - buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Unfortunately, custom or personalized orders items can't be returned Please contact with any additional questions or concerns

Can I cancel my order?

Request a cancellation within 24 hours of purchase.